Navigating the Conversation When Your Diagnostics Come Back WNLs
You know that all-too-familiar “oh no…” 🙈 moment when every diagnostic comes back WNL, NAD, and completely normal.
Great news for the pet… yet often unexpectedly deflating for us as vets and for the owner waiting anxiously for answers.
In this training, we unpacked exactly how to handle these moments with confidence, clarity, and composure. We explored how to shift the conversation from “We didn’t find anything” to “Here’s what we do know, what it means, and where we go next.”
If you'd like support applying these communication strategies in your consults or building stronger, clearer, more effective client conversations across the board — I’d love to help.
